Support

Email hello@futureqr.app. A real person answers, usually within one business day.

To help us help you faster, write from your account email and include the short link of the code (for example futureqr.app/r/abc123) if your question is about a code.

Billing and payments

• Change plan, update your card, or get invoices: open Your codes and choose Manage billing.
• Cancel: same place, in two clicks. Pro stays on until the end of the period you paid for.
• Refunds: full refund within 30 days of your first payment, and within 30 days of each yearly renewal. See the refund policy.
• A charge you do not recognize: it shows as FUTUREQR on your statement. Email us before disputing it with your bank and we will sort it out.

Your codes

• Change where a code goes: open Your codes and edit its destination. The printed code keeps working and goes to the new link right away.
• A code will not scan: make sure it is printed at least 2 cm (about 0.8 inch) wide, with strong contrast and a quiet margin around it. Test it on your phone before printing.
• After Pro ends: printed codes keep working. You go back to Free with 2 editable codes.

Signing in

• Forgot your password: reset it here.
• Lost your authenticator app: sign in with one of your recovery codes. If you have none left, email us from your account email.

Report a problem

A FutureQR code pointing somewhere harmful, or a security issue? Email hello@futureqr.app. See also Security, Privacy and Terms.